Customer Information

Seabird Swimwear

Why choose Seabird Swimwear?

How do I work out my size?

How do I care for my new swimwear?

What about group discounts?

Can I order from outside Australia?

Can I order for my club or pool?

Shipping information

How do I pay?

How do I order?

What do I do when I receive my swimsuit?

What if I do not like what I have ordered or it does not fit?

Returns Policy

WHY CHOOSE SEABIRD SWIMWEAR?

Our swimsuits have been developed so that women are comfortable and feel confident wearing them. Seabird Swimwear has been making and fitting swimming costumes in Port Macquarie, Australia, for 28 years for our shop customers. Over this time, we have developed our patterns and styles in sizes 8–26 to really fit women of most shapes and sizes who want their swimwear to look great, be really comfortable, disguise and contain figure faults and give them the confidence to wear a swimsuit to the beach or pool.

Seabird Swimwear is Australian made from chlorine proof 100% polyester fabric with good stretch for a comfortable fit. This fabric has outstanding durability and will last many times the life of a similar swimsuit made from *Lycra and does not fade or rot in chlorine pools or spas! It has a maximum rating for sun protection – UPF 50+.

HOW DO I WORK OUT MY SIZE?

Go to the sizing page and use our chart to find your size. If you need help, please
email our friendly, experienced and capable staff at sales@seabirdswimwear.com or call within Australia 1800 814 723 or international 61 2 6583 7810

HOW DO I CARE FOR MY NEW SWIMWEAR?

Follow the care instructions inside your garment. Wash it in warm soapy water and rinse it thoroughly each time you wear it and hang in the shade to dry. This will help to prolong the life of your swimwear. Avoid contact with rough surfaces as this may cause pilling or damage to your garment.

WHAT ABOUT GROUP DISCOUNT?

Get together with some of your friends to order and receive a discount — 10% for two or three costumes or 15% for four or more. Contact the helpful staff at Seabird Swimwear by email or phone to arrange your group discount — sales@seabirdswimwear.com, 1800 814 723 freecall from within Australia, 612 6583 7810 international.

HOW DO I ORDER?

Please view our How to Order page for ordering options.

CAN I ORDER FROM OUTSIDE AUSTRALIA?

Yes! Your order will be processed through the shopping cart just like orders from within Australia. If you need to pay customs duty when you receive the goods – it will be your responsibility to pay it.

CAN I ORDER FOR MY CLUB OR POOL?

Yes, Soft Edges makes all the swimwear for Seabird Swimwear and has its own website with wholesale styles for school, clubs and teams. For bulk wholesale orders, please use the link to www.softedges.com for more information. (Minimum orders apply.)

SHIPPING

Please allow up to 21 days for delivery. If the item(s) you have ordered are not available for immediate despatch, we will notify you as soon as possible.

Within Australia, we will send your order by Australia Post. When you order you can choose either regular mail or express post. Outside Australia, we will send your purchase by air mail. This is usually 7 – 10 days. The charges will be shown on your order form or at the checkout. If customs duty is payable, it is the customer’s responsibility to pay it.

HOW DO I PAY?

ONLINE SHOPPING

Once you have selected your order, you will need to sign up if you are a new user and fill in all the required address and contact details. Choose the shipping method and shipping address you require, then continue to payment page.

• Payment can be made by Credit Card through Pay Pal (click on the Pay Pal button) or through our secure site by leaving your Credit Card detail as indicated. The locked padlock shown on your screen is your guarantee of full security.
  

IN PERSON

• You can fax your order with payment details to 02 6584 9405 or international 61 2 6584 9405. Download a fax order form here.
• You can pay by direct electronic transfer to Seabird Swimwear.

BSB: 112 879, Account No: 464 599 242

• We will accept cheques or money orders from Australian customers only.

WHAT TO DO WHEN I RECEIVE MY SWIMSUIT

When you receive your swimsuit, please try it on over your underpants, leaving the swing tags in place. If you have purchased a separate top, we reccommend you step into the top and pull up over the hips and then to the shoulders as this will prevent the bust lining becoming tangled under your armpits! If you like it and it fits – go for a swim!

WHAT IF I DO NOT LIKE WHAT I HAVE ORDERED OR IT DOES NOT FIT?

It is not a problem. We will gladly exchange or refund. Before returning any orders, please read our returns policy below and follow the steps shown.

RETURNS POLICY

If you wish to return the garment/s you have ordered for any reason, simply email or phone us with your name and address or email address, any invoice details that came with your order, and the reason for returning the item/s. We will then send you an alternative style or size or quickly refund the cost of the purchase once the products have been returned to us.

Garments received from Seabird Swimwear may be returned for exchange or refund under the following conditions:

• Garments may be returned for immediate exchange or refund if they do not fit, you do not like them or if you change your mind about the style or colour.( Please return within 21 days of purchase)

• Garments which are used, soiled, washed or are in an unsaleable condition will not be accepted.

• No credit will be given for post and handling charges.

Please phone within Australia 1800 814 723
International: +61 2 6583 7810
e-mail sales@seabirdswimwear.com

Please return all goods to
SEABIRD SWIMWEAR
PO Box 6287
PORT MACQUARIE NSW 2444
AUSTRALIA